At Drafyro, customer satisfaction is our top priority. We understand that sometimes, you may need to change or return an item. Please review our return and refund policy below for important information regarding order cancellations, returns, and exchanges.

Order Cancellations and Changes

Customers have 24 hours from the time of order placement to cancel or make changes to their orders. To cancel or modify your order, please contact us at [email protected]. After this period, we may not be able to accommodate any changes.

We accept returns on specific items within 30 days of receipt, provided they meet the following conditions:

• Eligible Items for Return:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. All tags and labels must remain attached.

• Items Not Eligible for Return:

o Items that have been used or damaged

o Personalized or custom-made items

o Sale or clearance items

We strive for quality in our products, but minor imperfections, such as small scratches, slight variations in color, or issues with zippers, may occur. For such cases, we offer options for repairs or a partial refund based on the severity of the issue. These do not qualify for returns or exchanges unless you contact us first. 

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] to request a return authorization.

2. Provide Evidence: Include clear images of the item as proof of its condition or any defects you wish to report.

3. Authorization Required: It is crucial to contact us first and provide evidence before returning any item. Unauthorized returns will not be accepted.

4. Return Shipping: Once authorized, package the item securely in its original packaging and ship it back to the following address:

Address: 916 N Ridgeway Ave, Chicago, IL 60651, United States.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.

If you would like to exchange an item for a different product or size, please contact us within 30 days of receipt. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

If you have any questions or need further assistance regarding our return and refund policy, please reach out to us at [email protected]. Your satisfaction is important to us, and we are here to help!